- // SUPPORT — EXPERT SOLIDWORKS SUPPORT
Expert Support for Your SOLIDWORKS Environment.
Whether you’re an existing customer with a technical issue or exploring SOLIDWORKS for the first time, our certified specialists are ready to help. Submit your request and our team will respond quickly.
We're Here to Help
Share the details of your issue using the form below. The more information you include, the faster our technical team can find a solution.
Support That Sets Us Apart
Most SOLIDWORKS resellers treat support as an afterthought, a ticket queue, a generic help desk, a box to check after the sale. EngineerX built it differently. Support isn’t a department we maintain, it’s one of the reasons engineering teams choose to work with us in the first place.
// OUR_SUPPORT_DIFFERENCE
- Fast Response Times
- Experienced SOLIDWORKS Specialists
- Engineering-Focused Expertise
- Local & Remote Assistance
- Software & Data Management Support
- Strategic Technology Guidance
- Strategic Technology Guidance
- Long-Term Customer Success Focus
Comprehensive Support for Engineering Teams.
SVC_01 // SOLIDWORKS
SOLIDWORKS Technical Support
Get assistance with installation, licensing, configuration, updates, troubleshooting, and day-to-day software questions.
SVC_02 // PDM
Product Data Management (PDM) Support
Maintain a healthy data management environment with support for vault administration, permissions, workflows, replication, and performance optimization.
SVC_03 // CLOUD
Cloud Services & 3DEXPERIENCE Support
Ensure smooth collaboration and cloud-connected workflows with support for cloud data management, collaboration tools, user access, and platform administration.
SVC_04 // SIMULATION
Simulation Support
Receive guidance on simulation setup, study configuration, and best practices to help your team gain confidence in engineering decisions.
SVC_05 // TRAINING
Training & User Enablement
Support is about more than fixing problems. We help users improve skills, increase adoption, and become more productive.
Helping You Maximize Your Technology Investment.
Purchasing software is just the beginning. Successful organizations continually improve how they use engineering technologies to drive innovation, efficiency, and business growth.
EngineerX partners with clients to help them achieve real, measurable outcomes — not just resolve tickets.
// ENGINEERX_PARTNERS_WITH_CLIENTS_TO:
- Improve SOLIDWORKS adoption
- Increase engineering productivity
- Optimize product development workflows
- Reduce support issues
- Strengthen collaboration
- Improve data management practices
- Scale technology as the business grows
We are invested in your long-term success,
not just solving today’s issue.
Technology, Data, and Infrastructure Expertise.
Engineering environments are complex. Performance issues are not always caused by software alone. Workstations, servers, storage, networks, cloud infrastructure, and cybersecurity all play a role in engineering productivity.
Through EngineerX’s strategic Managed IT Services partnership, clients gain access to broader technology expertise that supports the systems behind their engineering operations.
// ADDITIONAL_AREAS_OF_EXPERTISE
IT_01
Engineering Workstation Optimization
IT_02
SOLIDWORKS Performance Tuning
IT_03
PDM Infrastructure Support
IT_04
Data Backup & Recovery
IT_05
Cybersecurity Best Practices
IT_06
Cloud Infrastructure
IT_07
Network Performance
IT_08
Business Continuity Planning
This unique combination of engineering and IT expertise allows EngineerX to provide a level of support that extends beyond traditional software resellers.
Empower Your Team.
The most productive engineering organizations invest in continuous learning. EngineerX provides training resources designed to help users build confidence and maximize the capabilities of their software environment. Training can be delivered remotely or on site depending on your organization’s needs.
TRN_01
SOLIDWORKS Essentials
Core modeling, assemblies, and drawings for new users getting up to speed quickly.
TRN_02
Advanced SOLIDWORKS Training
Surface modeling, advanced configurations, and complex assembly management.
TRN_03
PDM Administration Training
Vault setup, workflows, permissions, and replication for data administrators.
TRN_04
Simulation Training
FEA study setup, mesh controls, and results interpretation for engineering teams.
TRN_05
Custom Team Workshops
Tailored sessions built around your specific industry, workflows, and toolsets.
TRN_06
New User Onboarding
Structured onboarding to get new hires productive in your SOLIDWORKS environment fast.
TRN_07
Best Practices Sessions
Targeted reviews of modeling standards, PDM hygiene, and simulation methodology.
How Can We Help?
// SUPPORT_KNOWLEDGE_BASE — COMMON_RESOLUTIONS
- LIVE · 06 TOPICS
// KB_01 // SOFTWARE_INSTALL // RESOLUTION_GUIDE
10:35:21
Software installation, activation, and licensing management.
Our team assists with full SOLIDWORKS installations, license server configuration, network licensing, seat transfers, and version upgrades. We ensure environments are set up correctly from day one to prevent downstream issues.
SCOPE
ALL_TIERS
DELIVERY
REMOTE / ON-SITE
PRIORITY
HIGH
// KB_02 // UPGRADES // RESOLUTION_GUIDE
10:46:26
Upgrade planning and version migration.
SOLIDWORKS version upgrades require careful planning. Our team evaluates compatibility with existing hardware, custom tools, PDM environments, and third-party integrations before initiating any upgrade to prevent disruption.
SCOPE
ALL_TIERS
FIX_TIME
REMOTE
PRIORITY
MEDIUM
// KB_03 // INSTALL & LICENSING // RESOLUTION_GUIDE
13:20:49
Performance troubleshooting and system optimization.
Slow assemblies, graphics glitches, and simulation timeouts are common — and avoidable. We diagnose root causes across software settings, GPU drivers, workstation specs, and OS configuration to restore expected performance.
SCOPE
ALL_TIERS
FIX_TIME
15–60 MIN
PRIORITY
HIGH
// KB_04 // PDM_ADMINISTRATION // RESOLUTION_GUIDE
10:51:24
PDM vault administration, workflows, and troubleshooting.
We support PDM Professional and Standard vault administration including workflow development, permission structures, replication configuration, client setup, and troubleshooting connectivity or performance issues.
SCOPE
PDM_TIERS
FIX_TIME
REMOTE / ON-SITE
PRIORITY
HIGH
// KB_05 // CLOUD_SERVICES // RESOLUTION_GUIDE
10:57:26
Cloud Services setup and 3DEXPERIENCE configuration.
Cloud-connected SOLIDWORKS environments require careful provisioning. We assist with tenant setup, role-based access, connector configuration, data migration to the cloud, and ongoing platform administration.
SCOPE
CLOUD_TIERS
DELIVERY
REMOTE
PRIORITY
MEDIUM
// KB_06 // DATA_MIGRATION // RESOLUTION_GUIDE
11:02:53
Data migration, user onboarding, and file recovery.
We manage complex data migration projects from legacy PDM systems, shared drives, or other CAD platforms. We also run structured onboarding programs and can assist with file recovery from corrupted vaults or local environments.
SCOPE
ALL_TIERS
FIX_TIME
REMOTE / ON-SITE
PRIORITY
MEDIUM
Built for Engineering-Driven Organizations.
EngineerX supports organizations across a broad range of engineering-driven industries. Our team’s experience enables us to provide practical, relevant guidance that aligns with real-world engineering challenges.
01
Industrial Equipment
02
Life Sciences
03
Aerospace & Defense
04
Recycling Solutions
05
Transportation & Mobility
06
Consumer Packaged Goods (CPG) & Retail
07
High-Tech
- // GET STARTED
Ready to Deploy SOLIDWORKS
Start your SOLIDWORKS journey with EngineerX’s certified engineers. Get a custom quote in under 24 hours — no generic pricing sheets.
- A certified partner of DASSAULT SYSTÈMES SOLIDWORKS.
- Dedicated account engineer, not a ticket queue
- On-site deployment and white-glove onboarding
- Flexible seat licensing — perpetual or subscription
- Get Your Custom Quote
Ready to Get Started?
Get Your Custom Quote
Whether you’re deploying SOLIDWORKS for the first time or expanding your engineering team’s capabilities, EngineerX makes it simple. Get a custom quote by our team, no generic pricing sheets, no pressure.
Frequently Asked Questions
What support services does EngineerX provide?
EngineerX provides support for SOLIDWORKS CAD, SOLIDWORKS Simulation, SOLIDWORKS PDM, Cloud Services, 3DEXPERIENCE solutions, training, licensing, implementations, and system optimization.
How do I submit a support request?
Customers can submit support tickets through our support portal, contact our support team directly, or reach out by phone or email for assistance.
Does EngineerX provide remote support?
Yes. Most technical issues can be resolved through secure remote support sessions, allowing faster response times and reduced downtime.
Can EngineerX help with PDM administration and troubleshooting?
Absolutely. Our team supports PDM implementations, vault administration, workflow development, data migrations, troubleshooting, and ongoing optimization.
Does EngineerX offer training?
Yes. We provide SOLIDWORKS, Simulation, PDM, and cloud collaboration training for both new and experienced users.
Can EngineerX help with IT and infrastructure issues affecting SOLIDWORKS performance?
Yes. Through our strategic Managed IT Services partnership, we can help clients address workstation performance, server infrastructure, cybersecurity, backup strategies, cloud environments, and related technology challenges.