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IT Implementation Services
EngineerX provides managed IT services purpose-built for SOLIDWORKS environments, keeping engineering infrastructure secure, monitored, and available.
Managed IT Services for Engineering Infrastructure
Keeping SOLIDWORKS Running, Secured, and Backed Up
Engineering teams depend on uninterrupted access to SOLIDWORKS licensing and CAD infrastructure.
EngineerX provides managed IT services purpose-built for SOLIDWORKS environments, combining IT infrastructure management with the engineering expertise to keep your license servers secure, monitored, and available.
Core Capabilities Include
Hosting & Deployment
Dedicated SNL Hosting, Initial Install & Configuration, Server Implementation.
Security & Monitoring
Managed EDR, Secure Remote Access & Firewall Management, Real-Time Server Monitoring.
Continuity & Support
Backup and Disaster Recovery, Patch Management, Tiered IT Support Services.
At EngineerX, we treat your SOLIDWORKS license infrastructure as mission-critical, because when it’s down, your entire engineering team is down.
Managed Hosting & Initial SNL Install & Configuration
Dedicated Infrastructure for Your SOLIDWORKS Network License
A shared or improperly configured server puts your SOLIDWORKS Network License (SNL) Manager at risk. EngineerX provisions a dedicated, isolated host for your license service and handles the complete initial install and configuration, activating your license against a stable, purpose-built environment from day one.
Setup Includes
Dedicated or Logically Isolated SNL Host
One-time License Manager Installation and Activation
Baseline Security Hardening
Monthly Microsoft Security Rollup Patching, with Out-of-cycle Patching for Critical Vulnerabilities
A properly hosted SNL environment eliminates license checkout failures and gives your engineering team reliable, uninterrupted access from the start.
Server Implementation & Maintenance
Ongoing Server Management Built Around Your SOLIDWORKS Environment
Standing up a server is only the beginning. EngineerX provides continuous server management services, including patch management, security configuration review, and version planning, so your SOLIDWORKS license infrastructure stays current and stable.
Maintenance Includes
Scheduled Patch Management with Defined Maintenance Windows
Periodic Hardened Security Configuration Review and Audit
Version Planning and Upgrade Execution, Aligned to Your SOLIDWORKS Release Schedule
Entra ID / Active Directory Integration Support and Coordination with Your Internal IT
Ongoing server maintenance prevents the small configuration issues that turn into major outages, keeping your license environment audit-ready and current.
Real-Time Server Monitoring
Catch Issues Before They Impact Your Team
A license server failure doesn’t wait for business hours. EngineerX provides proactive IT monitoring of your SNL host, tracking service availability alongside disk, CPU, and memory thresholds to catch capacity issues before they cause downtime.
Monitoring Includes
Real-Time Uptime and Service-Check Monitoring
Proactive Resource Monitoring (Disk, CPU, Memory)
License Usage Analysis and Optimization
Defined Response Times for Service-Impacting Issues
Continuous monitoring means problems are identified and addressed before your engineers ever notice an interruption.
Full System Backup and Disaster Recovery
Protect Your License Infrastructure and Configuration Data
Losing license configuration or an entire server doesn’t have to mean starting over. EngineerX layers backup and disaster recovery to protect both your SNL configuration and your full server environment.
Backup Coverage Includes
Daily Backup of SNL Configuration and License Data (7–14 Day Retention)
Full System Image Backup for Complete Server Restoration
Recovery Planning for Hardware Failure or Catastrophic Loss
Layered backup and disaster recovery ensures a fast, predictable recovery path, whatever the failure.
Secure Remote Access & Firewall Management
Locked-Down Access Without Slowing Your Team Down
Administrative access to license infrastructure needs to be both secure and usable. EngineerX implements remote access solutions and firewall management services that restrict exposure without creating friction for your team or ours.
Security Controls Include
VPN and Multi-Factor Authentication for Administrative Access
Firewall Rules Scoped Exclusively to Required SNL Ports
Ongoing Access and Configuration Review
Tightly scoped remote access reduces your attack surface while keeping support responsive when you need it.
Managed EDR: Endpoint Detection & Response
24/7 Threat Monitoring Without the Overhead
Modern infrastructure needs more than antivirus. EngineerX provides managed EDR on your SNL host, keeping detection agents current and monitoring, triaging, and handling alerts, so threats are addressed before they affect your license environment.
Managed EDR Includes
Endpoint Detection and Response Agent, Kept Current
24/7 Alert Monitoring and Triage
Incident Handling Without Requiring Your Team's Involvement
Managed EDR gives you enterprise-grade endpoint security without needing an in-house security operations team.
Flexible Support Tiers
IT Support Services Built to Match Your Business
Not every organization needs the same level of coverage. EngineerX offers tiered IT support services so you can match support hours, response times, and monitoring depth to how critical your SOLIDWORKS environment is to your operations.
Core Capabilities Include
Basic NLS
Business-hours coverage for teams with lighter support needs.
- Business hours support (5x8), email only
- Daily configuration backup plus full system image backup
- Managed EDR, secure remote access, and basic uptime monitoring
Essentials NLS
Extended coverage for teams that depend on daily SOLIDWORKS access.
- Extended support hours (7 days a week, 7x12), phone or email
- Everything in Basic, plus hardened security review and proactive resource monitoring
- 1-hour best-effort response for service-down issues
Enterprise NLS
Full-scale coverage for mission-critical environments.
- 24/7 support, phone or email, anytime
- Everything in Essentials, plus a named technical account manager, license usage optimization, and version planning
- 4-hour response for routine requests
Frequently Asked Questions
Why choose EngineerX for IT implementation?
EngineerX combines deep SOLIDWORKS expertise with dedicated IT infrastructure management, so your license environment is handled by a team that understands both the software and the servers it runs on.
Does your team have specific experience with SOLIDWORKS infrastructure?
Yes. Our team specializes in SOLIDWORKS-aware IT support, with direct experience managing license servers, network configurations, and SOLIDWORKS licensing, rather than applying generic server management to specialized software.
How does EngineerX keep our systems running smoothly?
Our proactive monitoring keeps watch over disk, CPU, and memory thresholds, while scheduled patch management applies security updates on a defined cadence, so small issues get caught and resolved before they ever turn into downtime.
How does EngineerX protect us from data loss?
Layered backup and disaster recovery covers both your SNL configuration and your full server environment, so if something does go wrong, recovery doesn’t mean starting from scratch.
Is endpoint security and firewall protection included, or an add-on?
Managed EDR and firewall management are included at every tier, not sold separately, so your environment is protected regardless of which support level you choose.
What if our support needs change over time?
Our flexible support tiers are built to match your business needs, so you can move between Basic, Essentials, and Enterprise coverage as your SOLIDWORKS environment becomes more critical to your operations.