Privacy Policy
EngineerX respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit theengineerx.com, submit information through our website, contact our team, or interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, including when you:
- Submit a contact or inquiry form
- Request information about SOLIDWORKS products, licensing, services, or training
- Request technical support
- Apply for or inquire about the SOLIDWORKS Startup Program
- Request a quote or consultation
- Subscribe to marketing communications
- Communicate with us by email, phone, or through another communication channel
Depending on the interaction, this information may include:
- Name
- Email address
- Phone number
- Company or organization name
- Job title
- Business or industry information
- Location
- Information about your software, licensing, engineering, or support needs
- Any additional information you choose to provide in a message or form
Please avoid submitting sensitive personal information unless it is necessary for your request.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through cookies, server logs, analytics technologies, and similar tools.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Referring website or source
- Pages visited
- Date and time of visits
- Website interaction and usage information
- Approximate geographic location derived from your IP address
We use this information to understand how visitors interact with our website, improve website performance, maintain security, and improve our marketing and services.
3. Cookies and Similar Technologies
EngineerX may use cookies and similar technologies to operate the website, remember user preferences, understand website traffic, measure website performance, and support marketing activities.
Some cookies may be necessary for the website to function properly, while others may support analytics or advertising.
Depending on your browser and location, you may be able to control or disable certain cookies through your browser settings or through a cookie consent tool available on our website.
Disabling cookies may affect the functionality of certain parts of the website.
4. How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and requests
- Provide information about SOLIDWORKS products, licenses, services, training, and related solutions
- Prepare quotes and proposals
- Assist with software licensing and purchasing inquiries
- Provide customer and technical support
- Assist with SOLIDWORKS Startup Program inquiries or applications
- Deliver engineering, consulting, implementation, training, or related services
- Communicate with existing and prospective customers
- Send relevant service, product, company, or marketing communications where permitted
- Improve our website, services, and customer experience
- Analyze website usage and marketing performance
- Maintain the security and integrity of our website and systems
- Detect or prevent fraud, misuse, or other unlawful activity
- Comply with applicable legal and regulatory requirements
5. SOLIDWORKS and Dassault Systèmes
EngineerX is an authorized SOLIDWORKS reseller.
When you contact us about SOLIDWORKS products, licensing, subscriptions, the Startup Program, support, or related services, it may be necessary to provide certain information to Dassault Systèmes, SOLIDWORKS, or their authorized systems and service providers in order to process your request, confirm eligibility, manage licensing, provide services, or fulfill related business requirements.
Information provided to these parties may also be subject to their own privacy policies and data-handling practices.
6. How We May Share Information
We do not sell your personal information in exchange for money.
We may disclose information when reasonably necessary to:
- Service providers that help us operate our website, communications, marketing, hosting, analytics, CRM, IT, or other business systems
- Dassault Systèmes, SOLIDWORKS, or related partners where necessary to fulfill a product, licensing, program, support, or service request
- Professional advisors such as accountants, attorneys, or consultants
- Government agencies or other parties when required by applicable law, regulation, court order, or legal process
- Protect the rights, security, property, or safety of EngineerX, our customers, or others
- Complete a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction
Service providers are permitted to access information only as necessary to perform services on our behalf and subject to applicable contractual or legal requirements.
7. Marketing Communications
If you provide your contact information, we may communicate with you regarding products, services, events, training opportunities, promotions, company updates, or other information that may be relevant to your business.
Where required by law, we will obtain your consent before sending marketing communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us.
Even if you opt out of marketing messages, we may continue to send necessary transactional, service, account, licensing, or support communications.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, products, or services, including websites operated by SOLIDWORKS, Dassault Systèmes, and other organizations.
EngineerX is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of any third-party website or service before providing personal information.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining customer and business records, meeting contractual obligations, resolving disputes, maintaining security, and complying with legal requirements.
The specific retention period may vary depending on the type of information and the purpose for which it was collected.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with our policies and applicable law.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.
However, no website, electronic communication, or method of data storage can be guaranteed to be completely secure. You should use appropriate care when transmitting information online.
11. International Data Processing
EngineerX works with customers, personnel, service providers, and business partners in different locations.
As a result, personal information may be accessed, transferred, or processed in countries other than the country in which you are located. Privacy and data protection laws in those countries may differ from those in your jurisdiction.
Where required, we take reasonable steps to protect personal information in accordance with applicable privacy requirements.
12. Your Privacy Rights
Depending on where you reside and applicable law, you may have certain rights regarding your personal information, which may include the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how your information is used or disclosed
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Exercise other privacy rights provided by applicable law
Not all rights apply in every jurisdiction or circumstance.
To submit a privacy-related request, contact us using the information provided below. We may need to verify your identity before completing certain requests.
13. Children’s Privacy
Our website and services are primarily intended for businesses, professionals, engineers, organizations, and other commercial users.
They are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.
If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, services, business practices, technologies, or applicable legal requirements.
When we make changes, we will update the Effective Date at the top of this page.
We encourage visitors to review this Privacy Policy periodically.
15. Contact Us
If you have questions about this Privacy Policy, your personal information, or EngineerX’s privacy practices, please contact us:
EngineerX
Website: theengineerx.com
Email: info@theengineerx.com
For SOLIDWORKS sales inquiries, you may also contact:
sales@theengineerx.com